Privacy Policy

This Privacy Policy explains how Webstaller ("we", "us", "our") collects, uses, stores, and protects information that you provide when you visit or interact with our website at webstaller.com. By using this website, you agree to the practices described in this policy.

1. Who We Are

Webstaller is a custom software consultancy specialising in operational software for residential HVAC companies. We operate this website to describe our services, share case studies, and allow prospective clients to contact us or request a free audit. We are the sole data controller for information collected through this website.

For any privacy-related enquiries, contact us at: enquiry@webstaller.com

2. What Information We Collect

We collect information only when you voluntarily submit it through one of the forms on our website. We do not collect any information from visitors who simply browse without submitting a form.

Through the Contact Form

• Your full name
• Your company name
• Your email address
• Your phone number (optional)
• Your technician or team count
• A description of your operational challenge
• How you found us (referral source)

Through the Free Audit Form

• Your full name
• Your company name
• Your email address
• Your phone number (optional)
• Your technician or team count
• A description of the operational challenge you would like audited

Automatically Collected Information

Our web hosting infrastructure may collect standard server logs that include your IP address, browser type, operating system, and the pages you visit. This information is collected automatically by the server and is used solely for maintaining the security and performance of the website. We do not use this data to identify individual visitors.

3. How We Use Your Information

We use the information you submit for the following purposes only:

• To respond to your enquiry. When you contact us or request an audit, we use the information you provide to understand your business situation and prepare a relevant response.
• To schedule your free discovery call. We use your contact details to arrange and confirm your call at a time that works for you.
• To send you a scoped proposal. Based on your enquiry, we may prepare and send a written proposal or cost estimate to your email address.
• To follow up on your enquiry. If we do not hear back from you after an initial response, we may send a single follow-up message to confirm whether you are still interested.
• To maintain our business records. We keep records of enquiries for internal reference and business continuity purposes.

We do not use your information for any form of automated marketing, we do not add you to mailing lists without your explicit consent, and we do not use your information to make automated decisions about you.

4. How We Share Your Information

We do not sell, rent, trade, or share your personal information with third parties for marketing or commercial purposes.

Your information may be shared in the following limited circumstances:

• Email service providers. We use email to communicate with you. Our email provider may process your email address in order to deliver messages. This provider is bound by its own privacy obligations.
• Web hosting infrastructure. The server on which this website runs will process the data you submit in order to store it. Our hosting provider operates under its own data protection policies.
• Legal obligations. We may disclose your information if required to do so by law or in response to a valid legal request from a government authority.

5. Data Storage and Security

Your information is stored in a secured database hosted on our web server. We take reasonable precautions to protect your data from unauthorised access, including:

• Encrypted HTTPS connections for all data transmission
• Password-protected administrative access to the database
• CSRF protection on all forms to prevent unauthorised submissions
• Access to submitted data restricted to authorised personnel only

While we take security seriously, no method of electronic storage or transmission is completely secure. We cannot guarantee the absolute security of your information, but we commit to taking all reasonable steps to protect it.

6. Data Retention

We retain the information you submit for up to two (2) years from the date of submission. This period allows us to refer back to enquiries when considering related work, maintain business records, and respond appropriately if you contact us again.

If you would like your information deleted before the end of this retention period, you may request this at any time by emailing us at enquiry@webstaller.com. We will process your deletion request within 14 business days.

7. Cookies

Webstaller.com uses a minimal set of cookies that are necessary for the website to function correctly. We do not use advertising cookies, tracking cookies, or analytics cookies.

Cookies we use:

• Session cookie. A temporary cookie that allows the website to function correctly during your visit. It expires when you close your browser.
• CSRF token cookie. A security cookie that protects our forms from cross-site request forgery attacks. It is required for form submissions to work.

These cookies do not track you across websites, do not store personal information, and are not used for any marketing or advertising purpose. Because these cookies are strictly necessary for the website to operate, they are set automatically when you visit the site.

8. Your Rights

Depending on your location and applicable law, you may have the following rights regarding your personal information:

• Right to access. You may request a copy of the personal information we hold about you.
• Right to correction. If the information we hold is inaccurate or incomplete, you may request that we correct it.
• Right to deletion. You may request that we delete the personal information we hold about you, subject to any legal obligations that require us to retain it.
• Right to object. You may object to our use of your personal information for certain purposes.
• Right to withdraw consent. Where we rely on your consent to process your information, you may withdraw that consent at any time.

To exercise any of these rights, contact us at enquiry@webstaller.com. We will respond to all requests within 14 business days.

9. Third-Party Links

Our website may contain links to external websites or resources — for example, links within case studies or service descriptions. We are not responsible for the privacy practices of those external websites. We recommend reviewing the privacy policy of any third-party website you visit through a link on our site.

10. Children's Privacy

Our website is not directed at children under the age of 16. We do not knowingly collect personal information from anyone under 16 years of age. If you believe we have inadvertently collected such information, please contact us immediately and we will delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of the website after changes are posted constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us: